게시된 위치: 금융 속 영국 | Posted: |
Our client, a large Insurance Group are looking to recruit persons with good communication / customer service skills to join their growing Underwriting/Claims team. This role will place you at the heart of their customer journey, acting as a key go between for the business and the customer.
What your day would look like:
* Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewal
* Act as a key liaison between the business and customers providing regularly updates on every stage of the process
* Maintain effective working relationships with brokers and other stakeholders
* Produce policy documentation, creating and issuing correspondence to customers and brokers
* Build your knowledge of products and services to become a subject matter expert
* Play your part in a culture of change as an individual and as a team member
What you’ll bring to the role:
* The ability to work, both, as part of a team and independently
* A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence
* A keen eye for detail and high level of accuracy
* A deep understanding of what good customer service involves
* Excellent organisational skills and the ability to prioritise