게시된 위치: 기타 속 피닉스 | Posted: |
Job Description
Job Title:
Senior Automotive Service Advisor / Writer
Location:
23385 W. Yuma Road Buckeye, AZ 85326
Job Overview:
As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicles. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
As a Senior Automotive Service Advisor / Writer, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.
Responsibilities include, but are not limited to:
Greet every customer that enters our facility with hospitality and respect
Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself, and the customer
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed.
Other duties as assigned.
