게시된 위치: 기타 속 콜로라도 | Posted: |
Job Description
Link Solutions is seeking a PC Desktop Technician to join our team in Frederick, MD.
Must be a US Citizen
Active DoD Security Clearance
The PC Desktop Technician will support and manage the functionality and efficiency of desktop computers and video teleconference rooms supporting the Army's Medical Material Development Activity (USAMMDA) operations at Ft. Detrick, MD. The technician will provide computer hardware and software services to end users for the operation and use of related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets.
Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
Manages and coordinates a variety of Information Systems projects, such as new system installations for a department.
Install, set up or relocate, configure, troubleshoot, and support PC/server hardware and software.
Install and configure software upgrades.
Configure and perform tuning of operating systems to enhance PC performance; install and configure network interfaces and Internet connections; diagnose network cable and configuration problems.
Install and maintain specialized software, including performing setup functions, and developing associated file structures.
Coordinate support with the local Network Enterprise Center.
Oversee support tickets for Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
Report directly to Senior Leadership regarding ongoing projects and tasks.
Respond to user inquiries and requests and provide technical assistance on PC systems, related hardware and software, and standard applications; provide helpdesk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
Capable of lifting and moving basic computers, monitors, printers, and other IT peripherals.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.