Customer Service Representative

Goodyear Belts by Adventry Corp. is looking for a Customer Service Representative to join our team in the Industrial and Automotive industry. As a Customer Service Representative, you will be responsible for assisting customers with their orders and inquiries, ensuring customer satisfaction at all times. Goodyear Belts is a licensing agreement with The Goodyear Tire & Rubber Company, manufacturing and distributing the Goodyear Belt brand of Industrial and Automotive Aftermarket Power Transmission Belts. Adventry Corp, our parent company, is a dynamic organization built on the principles of entrepreneurship, with a focus on Energetic, Dynamic, Ambitious, and Focused individuals. As a Customer Service Representative, you will have an opportunity to work with a globally recognized brand and provide exceptional customer service to our clients.
Responsibilities
Answer inbound calls and assist customers with placing orders, inquiring about products, or addressing their concerns
Manage email inquiries and ensure timely responses to customer inquiries
Work collaboratively with sales representatives to ensure customer satisfaction
Process orders through our ERP system and ensure accurate billing and payment processing
Provide customers with product information, pricing, and availability
Resolve customer complaints in a professional and timely manner
Maintain customer records and update customer account information
Requirements
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to work collaboratively with other departments and handle multitasking in a fast-paced environment
Proficient in Microsoft Office Suite and ERP systems
NetSuite is a plus
Ability to prioritize tasks and meet deadlines
Benefits
Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time.