Drayage Dispatcher

Givens is Driven to Deliver- both for our customers and our employees. Since 1957 we have provided our customers with a comprehensive range of services including warehouse, distribution, transportation, packing and crating, and air freight. Our commitment to delivering exceptional solutions has fueled our significant growth in recent years, and we continue to expand at an impressive pace.
Givens Transportation is searching for a skilled Dispatcher with a deep understanding of drayage operations at the Ports of Virginia (PoV). Our drayage team is primarily managing deliveries through Trinium, our Drayage Transportation Management System, and maintaining information within several customer portals and proprietary systems. As a Dispatcher, this role's primary responsibility will involve Long Haul Drayage from the PoV. This includes managing delivery appointments, obtaining overweight permits when necessary, and assigning drivers for seamless operations. Additionally, the candidate will provide coverage for our Local Drayage team during vacations. Our business extends beyond the PoV, reaching Georgia, North Carolina, and South Carolina, and we are actively seeking to grow our drayage operations at the Georgia Port Authority (Garden City/Savannah) and South Carolina Ports (Charleston SC). This position will a play a key role in expanding our drayage operations to these ports.
Requirements
Maintain information within our Transportation Management System (TMS)
Tracking & tracing Containers
Managing port appointments to retrieve containers
Assigning loads to drivers
Notifying drivers of compliance needs (Inspections, License expirations, etc.)
Communicating with customers on the status of deliveries
Entering and maintaining delivery milestones within customer portals
Delivery notifications
Troubleshooting problems preventing a pickup or delivery
Clearing container holds (Customs/Line/etc.)
Obtaining necessary permits – primarily overweight depending on the states of travel
Capabilities
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Technology /Systems – Past Experience with and Understanding of Transportation Management Systems (TMS), Microsoft Excel, Microsoft Office 365 Environments (SharePoint, Teams, OneDrive, etc.)
Logistics – Foundational understanding of Asset Motor Carrier Operations ideally related to Drayage Operations
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Service Orientation — Actively looking for ways to help people
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents
Time Management — Managing one's own time and the time of others
Speaking — Talking to others to convey information effectively
Coordination — Adjusting actions in relation to others' actions to include internal and external customers and vendors
Past Experience Required:
1 Year Experience in Drayage Operations
Benefits
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (401k with company match)
Life Insurance (Basic & Voluntary)
Paid Time Off
Short Term & Long Term Disability