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1st Line IT Support
Leicester (LE1)
£26,000 - £30,000
The Role
We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes.
Key Responsibilities
Your responsibilities as the 1st line IT Technician are:
Acting as a first point of contact for IT issue
Responding to technical queries
Responding to Tickets and emails in a timely manner
Provide remote support and guidance to users
Install, complete and maintain computer systems and peripherals
Documenting support activities effectively
Assist with the implementation of IT projects and upgrades
The Candidate
The ideal candidate for this role would be someone with:
Previous experience in a similar IT role
Strong knowledge of Windows operating systems and Microsoft Office applications
Basic understanding of networking principles and troubleshooting techniques
Excellent communication and customer service skills
Ability to work independently
Strong problem-solving skills and attention to detail
Benefits
Salary up to £30,000
Opportunities for career progression and training
Pension scheme
Regular social events
Office based role with no requirements to travel
