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Job Title: Sales Administrator
Company: Viezu Technologies
Location: Alcester B50
Salary: £24,000 - £28,000 a year plus bonus
Hours: 08:30am – 5:30pm Monday – Friday – Occasional Saturdays 9am – 1pm
Our client is currently looking for an experienced Sales Administrator to provide support to the demands of customers in a modern digital sales environment. Handling incoming sales enquiries in our busy Aftermarket Automotive Sales Department.
What’s in it for you?
Company pension
On-site parking
Private medical insurance
Day to Day Responsibilities:
To handle all incoming enquiries via Telephone, Email, Phone and Web Chat.
Support sales administration including processing payments.
Dealing with delivery processes such as delivery bookings, speaking with couriers and the occasional packing of goods.
Raise Purchase Orders on Suppliers when requested.
Maintain the CRM Database in all defined and new processes
Raise internal invoices for processing for processing digital sales
Monitor the digital sales platforms for orders to be fulfilled
Arrange order fulfilment in a timely manner particularly manage order placed on or just before a national holiday or weekend
Handle the return of goods, inspection and return to stock or to the supplier as directed
Raise refund paperwork for authorisation against returned items
Liaison with Customers for completed sales, for service and part
Liaison with couriers for shipping agents/brokers
Monitor stock levels for frequently ordered items and determine items for stock
Liaise with relevant internal Teams to ensure all aspects of the Customers order is completed and fulfilled.
Categorising the lead and prospect identity
Monitor supplier performance and delivery in respect of “Drop Shipping” to individual customers
As a person you will need following:
Must have previous CRM system experience
Strong administration skills
Process driven
Able to work to strict SLA's
Experience of using an accounts package for invoicing
Able to multi task
Strong Microsoft skills (Word, Excel, Powerpoint)
Tenacious and confident