Dutch speaking Customer Service Agents

Who Are We Looking For?

Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in dynamic environments and enjoy providing top-notch service to customers? If so, we want you on our team!

Responsibilities:

·        Initial Training for 6 weeks

·        Respond to inbound calls from customers regarding technical queries and solve them in the best manner

·        Escalate more complex issues to the technical department as required

·        Document and update the CRM with the required information to ensure a proper follow up till the ticket is fully solved

·        Identify opportunities for upselling/crosselling

Requirements:

·        Strong communication skills in Dutch and English

·        Ability to communicate professionally, enthusiastically

·        Solution-oriented.

·        Quick learner with the capacity to process information efficiently.

·        Independent worker who enjoys challenges and maintains focus on customer satisfaction.

·        Previous experience in customer service is a definite plus.

What is on Offer:

·        A rewarding experience abroad that will enhance your professional and personal growth.

·        Flexible work arrangements, with the option to work partially from home and partially in the office (after KPI’s are met)

·        Comprehensive, paid training and ongoing support from your trainer and team leader.

·        Friendly and supportive work environment, with opportunities for team bonding through social events.

·        Long-term employment with stimulating challenges.

·        Competitive salary

·        Additional benefits including a fixed project bonus, performance bonus, and private health insurance.