iStorm - IT Operations Manager

Organisation and department description
the company is a consultancy company with 50 employees, they are looking for an " Infra Operations Manager"

Job description

• Responsible for the IT Managed Services & project delivery division within a trusted customer base for Belgium mid-market ( employees),
• Responsible for Change management , quality assurance, performance and continuity of IT services,
• Preparing, participating and in charge of the IT Change Advisory Board (CAB) of both internal and main customer
• Participate in Implementing & managing IT Governance,
• Manage a team of 10 system Engineers
• Customer management : spotting opportunities at customer and insure company address them

Other tasks you will be involved in:

• Providing leadership to team leads, SLM(s) & project manager(s) and system engineers
• Participate in people performance management and helping define development plans
• Participate in hiring process, in charge of new hire technical assessment.

Profile

• 5 to 10 years work experience as a system engineer
• In-depth technical knowledge on IT infrastructure & Operations: hosting (cloud / On-Prem), networking, security and modern workplace,
• Knowledgeable on ITSM / ITIL operational phase: Incident management, problem management, change management, capacity management, availability management, service fulfilment, service catalogue, release management
• Knowledgeable on managing an ICT Service Desk
• Experienced with vendor and supplier management
• Experience in working with offshore technical team

Required soft skills:

• Fluent in Dutch , French, and English
• Professional presentation skillset,
• stakeholder management,
• Excellent communication skills
• International / diversity mindset,
• Attentive to future growth of the team and technology changes
• Analytical approach,
• People management skills
• Passion for IT
• Staying ahead of the curve on technical evolutions within the infrastructure market company is providing services upon,

Offer
Besides a permanent contract, a competitive salary and extra-benefits, we offer you a dynamic work environment with smart colleagues in a fast-growing company and clients with exciting challenges. Our management team encourages individual growth and will give you the opportunity to be yourself and to develop yourself