Roaming Experience Coordinator

Location:  One Cambridge Square, Cambridge 
Hours:  40 hours between 8:30am – 17:30pm Monday to Friday
Reporting to:  General Manager
  
Who are we?
 
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres. 
 
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. 
 
Serendipity Labs is a brand that is well established in North America and prides itself on creating a business environment that is an extension of the corporate workplace. Providing flexible, comfortable, and well-designed workplace solutions which deliver 5-star service through a people focused team, it is workplace as a service.
 
Serendipity Labs is now expanding its network of locations into the UK, operated under franchise by NewFlex Limited, and we are looking for the best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day.
 
What are our values?
 
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
 
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. 
 
What will you do?
 
As an Experience Coordinator, you will create a memorable impression on the potential members, existing members, and visitors to Serendipity Labs, whether over the telephone or face to face. 
 
Your engaging personality and love for great hospitality, will help you deliver an exceptionally high standard of personal customer service to our members and guests each day. 
 
You are the team member that our members see every day and you love the chance to contribute to making their workday a little better. 
As the backbone of our daily operations and event execution, a smart, professional appearance and friendly, courteous manner is an essential ingredient in being successful in this role, as is the ability to think ahead and anticipate people’s needs.
 
We want someone exceptional who can deliver the following key responsibilities: 

Providing a professional welcome to visitors and users of the Lab at reception.
Effectively handling phone and in person requests for assistance.
Opening and closing the lab location so that it’s ready for business and meeting our brand standards.
Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member, and common areas.
Light cleaning duties with strong attention to details and member needs.
Assisting in delivering Meeting & Events booked into the lab, including set-up, catering, and clean-up.
Creating a community through contributions to member events and fostering ways to engage members inside and outside the lab.
Generating interest in the lab by assisting with certain local marketing activities.
Knowing the lab’s members to ensure the best possible handling of requests, visitors, and service requirements.
Updating, charging, and maintaining accurate member information in billing software.
Being knowledgeable of all other lab locations and our products and services.
Serving as backup to other similar positions at other Serendipity Lab locations nearby
Completing pre tour calls in the morning before the tour.
Hosting lab tours and engaging with potential members to create a memorable experience 
Fun - You can do all the above with a smile on your face and maintain a positive attitude, you lead by example to ensure the centre you are proud of provides a great customer experience every day.
 
Knowledge/Experience

Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills
Experience in delivering a high level of hospitality and handling customer service requests
Strong organizational and communication skills; ability to prioritize workload and work efficiently with minimal supervision
A high attention to detail
Keen to deliver great experiences
Being a self-starter but being open and willing to take direction
Knowledge of Microsoft Office suite, including Word, Excel and Outlook
Planning, managing, and executing events and meetings
1 year experience in a hospitality position would be an advantage
What will we offer you?

£27,000 per annum
33 days Annual Leave (including Bank Holidays)
Birthday Off
Volunteering Days 
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme
Annual Flu Jabs
Eye Tests
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription  
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early application

REF-(Apply online only)