Part Sales Advisor

Part Sales Advisor

Location: Sherburn in Elmet – North Yorkshire

Permanent

Hours Monday to Thursday 8.00am to 4:30pm, Friday 8.00am to 12.30am

This vacancy presents a brilliant opportunity for a Part Sales Advisor to join a forward-thinking organisation who are a global leader in the design, development, and manufacturing of electric vehicles and is offering a competitive salary and benefits package.

Our client is a multiple award-winning Automotive Manufacturer who is at the forefront of Electric Vehicle technology and dedicated to a sustainable future. It is a very exciting time to join this growing company who are looking for someone to be part of their exciting journey.  

Part Sales Advisor Job Purpose:

The primary focus is enhancing service levels by delivering professional parts selling and supply solutions to the customer base. This includes optimising the performance of the customers products to ensure customer satisfaction and loyalty. By delivering professional and tailed services to not only meet but exceed customer expectations.
Part Sales Advisor Job Role:

Handle customer enquiries professionally and take appropriate action to satisfy their requirements wherever possible, including interpreting and identifying the correct parts, advising on deliveries and order progress updates.
Record customer orders accurately in the system and assist with the cost-effective dispatch of parts and clarify customer delivery requirements.
Communicate effectively with customers through appropriate mediums.
Use selling techniques to promote related components and persuade customers to order promoted parts.
Develop in-depth product knowledge through training and understanding technical documentation.
Explain company procedures, such as warranty terms and conditions.
Address customer issues professionally, either recommend and implement solutions, or feeding back within the company for resolution.
Use the Customer Relationship Management system, keeping it up to date with information and actively seek and report market intelligence as well as searching and locating all company users.
Identify potential markets or products that could enhance business and bring financial benefits to the organisation.
Be aware of new product developments, make recommendations and support implementation also recommend product enhancements and modifications based on experience.
Make recommendations on parts pricing strategy and individual prices.
Part Sales Advisor Essential Requirements:

Previous experience in the aftersales motor industry or with public service vehicles would be an advantage.
Excellent telephone manner and the ability to navigate challenging customer interactions with professionalism and empathy.
A well-organised individual with the capability to thrive in a fast-paced environment and work efficiently under pressure.
Part Sales Advisor Desirable Requirements:

Excellent computer skills to include Microsoft Office and use of database (i.e. SAP).
Ability to be flexible and adapt to customer and operational needs and changes.
Must have a positive attitude to resolve customer issues and problem solve.
We’re looking to speak with suitable Part Sales Advisor candidates as soon as possible.

Apply now with a copy of your CV to discuss this position with a member of our team