Vulnerable Customer Advisor

Anderson Knight is collaborating with an organisation in the financial services sector. Looking for a Vulnerable Customer Advisor, reporting to the Collections Department. This is a full-time role with hybrid working options after training.
Responsibilities:
* Provide assistance to customers experiencing challenges, focusing on positive outcomes.
* Ensure compliance with regulatory guidelines in customer interactions.
* Maintain accurate records of customer communication across various channels.
* Manage customer accounts and updates.
* Offer guidance on suitable repayment solutions tailored to customer needs.
* Identify opportunities for process improvement.
* Demonstrate strong communication skills in resolving customer issues.
Requirements:
* Experience in supporting vulnerable customers.
* Completion of training in handling vulnerable customers.
* Knowledge of regulatory frameworks.
* Preferred background in finance or related fields