Skill Coach - Retail, Customer Service & Management

Skills Coach - Retail, Customer Service & Management

As a purpose-driven organisation, we’re all about the ‘why’. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best.
Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners succeed in their learning programme? We are looking for experienced skills coaches with previous knowledge and experience within the Retail, Customer Services and Management sector to share their expertise with cohorts of engaged and motivated learners.

If you are a trusted and caring mentor with a determination to see your learners reach their potential and have a passion to support learners and employers along their learning journey, then we want to hear from you!

Summary of role 
You will be responsible for Coaching, Assessing & Mentoring learners working towards the successful and timely achievement of their Scottish Qualification Authority (SQA) Modern Apprenticeship learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended academic and pastoral advice, guidance, and support, ensuring a safe and conducive working environment.

Provide inspirational support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential.

Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners.

Adapt Babington’s learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience.

Provide in-depth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks.

Anticipate and overcome barriers to progress and inspire achievement, ensuring that learning is inclusive and supports diversity.

Liaise with Specialist Trainers to facilitate formative and summative assessment of learners’ skills and knowledge.

Compile and maintain all learner documentation on the relevant e-portfolio system to reflect learner’s characteristics, meet quality standards and funding compliance, along with demonstrating progression.

Conduct and interpret detailed skills gap analysis with learners to accurately identify learner’s starting points, prior achievements, and experience. 

Deliver immersive, differentiated, and impactful interactions, embedding Maths and English, to ensure active participation by all learners in the groups, through a variety of methods, which contribute to positive learning outcomes.

Essential Qualifications

Grade A-C GCSE in English and Maths or equivalent

Sector competency for Retail, Customer Services and Management. 

Level 3 Award in Education & Training (or equivalent) teaching qualification or willingness to acquire

Desirable Qualifications

L&D9DI Assess Workplace Competence Using Direct and Indirect Methods Assessor Award or Equivalent for example: Level 3 Certificate Assessing Vocational Achievement (CAVA) qualification or willingness to acquire one

ILM Level 3 Certificate in Effective Coaching & Mentoring

Skills and experience 

Experience of developing individualised learning plans and SMART targets

Coaching to embed behavioural change experience

Experience in using digital technologies to deliver learning  

Experience of liaising with employers and external agencies

Experience of providing interactive and engaging teaching, training, and development opportunities to adults

Experience of successfully achieving deadlines and working without close supervision

Experience of working in an accredited environment, industry, or practice

Knowledge of the Awarding Organisations, Funding Bodies, HMEI and other regulatory arrangements for example (Scottish Qualification Authority (SQA) and Skills Development Scotland (SDS)

Babington Benefits

Babington Engage Rewards Platform

BUPA Healthcare – Cash plan

25 Days annual leave plus Bank holidays

Additional Annual Leave Purchase Scheme

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.

Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
 
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