1st/2nd Line Support Engineer

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1st/2nd Line Engineer

Salary: Up to £30K DOE
Location: Exeter

My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Key responsibilities

Ensure IT issues raised via phone, email, ticketing software are all logged correctly
To resolve issues adhering to SLA's, ensuring to update helpdesk system
Install new hardware (printers, servers, work stations etc)
Install software for end users
Ensure issues / tickets are resolved or escalated to completion
Set up accounts, passwords (new and resets), permissions
Monitoring IT systems and infrastructure
Helping the team with any internal or external projects
Occasional on-site visits

Skills:

Microsoft Office 365
Antivirus solutions
Internet Connectivity
Active Directory / Group Policies
Cloud support (Azure, AWS)
Backup systems (Veeam, backup exec etc)
Software and hardware installs
Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst

Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth