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An opportunity has arisen to recruit an Application Support Lead (Social Care & Education) working on LiquidLogic Systems and Controcc within Socal Care and Education. This is a full time role of 37 hours on a 6 months contract.
You will be responsible for the management of an identified area of the Application Support Team. The Application Support Teams provide day to day running and control of IT Business Systems and applications, such as Housing, Finance, Social Care, and Education.
Key job outcomes/accountabilities
* Ensuring effective management of IT incidents and requests to their resolution, minimising impacts to citizens and stakeholders.
* Taking a lead role in their identified area to maintaining excellent stakeholder andsupplier relationships, alongside effective performance to SLA
* Provide leadership, direction, management, and development to the team.
* To provide expert advice and act as identified area lead to deliver effective business systems to their supported departments.
* Play a lead role in managing the software upgrades and disaster recovery tests of key IT systems.
* Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures, and standards.
* To manage major system incidents, including communication strategy, incident log maintenance, liaising with software companies and post incident review. Ensuring system downtime is kept to a minimum and any financial or reputational damage as a result of the incident is identified and the relevant Service Manager is updated
If you feel you have the right skills and experience, please apply straight away
