Customer Service Administrator

AMJ Recruitment are recruiting for a Customer Service Administrator, based at our well established Market Leading Manufacturing Client based in Nuneaton.

Salary - £25800 to £28200 per annum

Term - Permanent

Working Hours - Days (Mon-Fri)

Your role:

As a customer service representative, you will create a positive and impactful experience for our customers and builds relationships with customers that nurture commitment and cultivate a long-lasting loyalty.

You work in the customer service team who assists our customers by phone and by e-mail throughout the order process for the UK and Ireland.

Your primary responsibilities will be:

- Daily work with sales representatives, logistics departments and warehouses.
- Manage phone or email queries from prospects and customers
- Management of orders for customers on your territories (reception and registration of orders on ERP Sage X3) and follow up until the delivery of the goods
- Preparation of quotes
- Management of the after-sales service
- Information to our customers about products, stock, prices, delivery time, invoices, status of their orders, etc.
- Export: follow up with containers shipment, formalities/custom documents, international payments (documentary credit, bill of exchange)
- Claim management: primary contact for our customers, and liaise with internal teams to reach adequate solutions
- Organization of transportation in special cases
- You work on building a good relationship with the existing customers
- You spot and analyze your prospects’/customers’ needs and suggest tailored solutions

Your profile:

- You have 3-5 years’ experience in a similar role
- You have a very good knowledge of Outlook, Word and Excel

Our offer:

- Good working atmosphere
- International environment, working for a global leader
- Occasional international travel to participate to meetings, for training, etc.
- Full-time permanent contract
- Attractive salary based on profile and experience
- Annual profit-sharing program
- Annual salary increase program based on objective measurement tools

To apply, please send through your CV, and a member of the AMJ Recruitment Team will be in touch to discuss further