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Help Desk Operative
Location: West London
Shift Rota: 8:30pm- 5:30pm (Mon-Fri only)
Salary: £23k PA
Excellent pensions & benefits available
The Role
Answer calls/ emails
Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned
Assist with the monthly customer report
Various admin duties
About you
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the business.
Organised - Works in a structured way. Thinks ahead to prioritise workload
Logical - Works in a clear and consistent manner
Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
Assertiveness - Confident, effective in putting across point of view to others
Persistence - Follows through to resolution
Customer and team focus - Puts customer and team needs first; always considers impact of their actions
For more details please call Leah on (phone number removed) or please send your up to date CV to (url removed)
Resourcing Group is acting as an Employment Agency in relation to this vacancy