Warehouse Operations Lead

ABOUT US
Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via (url removed), catalog and its Mountain Studio® retail locations.
We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.
We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.
 
YOUR ROLE
Stio is hiring a full-time year-round Warehouse Operations Lead to join us on-site in Jackson, WY. As the Warehouse Operations Lead, your primary responsibility is to uphold operational and inventory standards at Stio's Jackson warehouse. Duties include but are not limited to:
Facilitating transfer orders to and from our Jackson and Teton Village Mountain Studios
Processing inventory adjustments
Performing inventory reconciliations
Fulfilling e-commerce and Second Turn™ re-commerce orders
Re-tagging products
Supporting special events
Supporting biannual physical inventory counts and seasonal sendbacks
Processing warranty returns and re-commerce trade-ins
Training employees
Maintaining an organized, clean, and safe work environment
This role requires availability during vacation seasons and other high order volume periods.
This role is performed in our Jackson, Wyoming warehouse and involves lifting up to 50 pounds, stooping or bending to complete daily tasks. It also requires a valid driver’s license. The Warehouse Operations Lead must live within a reasonable commute of our warehouse in Jackson, Wyoming. The Warehouse Operations Lead reports to the Distribution Manager on the Operations Team.
YOUR SKILLS
High school equivalency or GED required
Bachelor’s or associate degree preferred
Valid driver’s license and clean driving record
Required experience in warehouse operations, inventory management and fulfillment responsibilities
Exceptional attention to detail and processes
Proven ability to improve and communicate processes
Exceptional organizational skills and efficiency
Dependable self-starter who enjoys working as part of a team, able to collaborate and delegate effectively
Effective interpersonal skills with the ability to communicate with teams at every level
Proficiency in Microsoft Office required, Google Suite preferred
Commitment to our mission, vision, and values
WHAT WE EXPECT
Maintain an organized, efficient, and safe warehouse environment
Picking, packing and shipping online orders
Receiving, preparing and delivering inbound transfer orders
Organizing, preparing and shipping outbound transfer orders
Perform accurate warehouse inventory audits
Effectively complete daily work independently or alongside support staff during higher volume periods
Train part-time support from local retail team in warehouse tasks
Communicate scheduling needs with Jackson Hole Mountain Studio Manager
Ability to adapt quickly to new processes and technology
Responsible for transfer order transportation to our local retail locations throughout the week, as well as van maintenance
Ordering and budget management responsibility of warehouse supplies
Facilitate new store supply shipping when stored centrally in or near Jackson warehouse
Additional support as needed with local retail storage logistics, including fixture and mannequin backstock
Responsible for reviewing incoming trade-in requests as part of our Second Turn™ program, managing inventory, and facilitating shipment to repair facilities
Manage an annual budget comprised of labor cost, facility maintenance work, and inventory losses.
Own and report out on the Jackson Warehouse’s KPIs to lead to strong financial savings.
Identify and coordinate operational improvements necessary to ensure cost performance gaps are identified, action plans are developed, and resources are properly allocated.
Develops and implements warehouse operations system improvements by leading continuous improvement projects as assigned and by analyzing process work flow, manning and space requirements, and equipment layout.
Support the Logistics & Distribution Team with additional distribution related needs as time allows.
FINE PRINT
Relocation assistance available for the right candidate
Medical, Dental, Vision plans
401K with match
Generous paid time off policies
Annual gear allowance
Wellness benefits
Generous employee discount, industry perks, and more
Employee Assistance Program
Company Paid Long-Term Disability
Must be able to move around the retail space for 8-12 hours per day
Must be able to move items upwards of 50 lbs, occasionally traverse ladders
We provide competitive compensation packages, inclusive of base pay, incentives and benefits. The base salary range for this role is $52,000-$62,000. It would not be typical for someone to be hired at the top end of the range for the role, as actual pay will be determined based on several factors including experience, skills, and qualifications.
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.