Junior Account Specialist

DESCRIPTION
The Junior Account Specialist is responsible for providing support to the sales and account management teams, performing essential administrative tasks to help maintain high company efficiency. This role is also responsible for providing excellent customer service to individual custom clients, as well as overseeing the semi-custom and in house printing programs.
RESPONSIBILITIES
Manage in-house printing program ensuring on time delivery and customer satisfaction of all personalized retail and custom products.
Filter and respond in a timely manner to custom apparel inquiries that come in regarding the custom process.
Process all orders that come through online design program; ensure that all orders have proper art files and communicate any possible issues with customer; manage all communication with production facility regarding orders from online designer.
Maintain active outreach to customers utilizing online design program and assist with any questions or issues in placing orders.
Process small, semi-custom and rush jobs from the sales team. Guide customer through design process and ensure deadlines are met to maintain on time delivery of orders.
Prioritize projects and tasks based on internal and external deadlines.
Process a high volume of daily communication including email and phone in a timely manner
Process necessary administrative tasks for the sales and account management team managers including data entry, shipment tracking and report analytics
Provide coverage to account management team when team members are out of the office
Requirements
Strong organizational skills and process oriented
Self-motivated and action oriented
Attention to detail
Resourceful and creative
Strong multi-tasker
Ability to work effectively both independently and as part of a team
Drive to innovate and improve processes
Fast learner, open to change and enjoys new challenges
Benefits
Salary: $42,000 to $45,000
Health insurance
Dental insurance
Retirement plan
Vacation plan
Industry discounts