Coordinator, Volunteer Operations

Job Title: Coordinator, Volunteer Operations
Team: Product
Location: In-Person in Atlanta (GA), Chicago (IL), Washington (DC), Newark (NJ), or New York City (NYC) 
Employment Type: Full-time
FLSA Classification: Non-Exempt 
Start Date: ASAP
About Braven
Braven is a national nonprofit that prepares promising young people—many of whom are people of color, from low-income backgrounds, and the first in their families to attend college—to secure a strong first opportunity after college graduation through a career-accelerating program.
We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.  
Together, we are helping to open up access to the American Promise, empowering a generation of leaders who mirror the diversity of our country.
To learn more, take a look at Braven’s and .
About the Role
To achieve its ambition of serving (phone number removed) Fellows over the next decade, Braven is hiring a Coordinator, Volunteer Operations who will play a critical role in supporting a strong, impactful experience for thousands of Braven volunteers annually. As a Product team member, you will be responsible for supporting smooth volunteer selection, vetting, onboarding, and training processes, ensuring a seamless and positive experience. The ideal candidate will have exceptional organizational skills, the ability to manage multiple tasks efficiently, and a strong customer service orientation when interfacing directly with volunteers.
This role is on the Product team and reports directly to the Director, Volunteer Operations.
What You’ll Do
Support Smooth Volunteer Operations (75%)
Support the volunteer selection process by implementing operational improvements, screening volunteer applications, and conducting interviews to assess suitability for various roles
Support the volunteer vetting process by implementing operational improvements and monitoring for volunteer compliance with program requirements, such as background checks and reference checks
Support in-person and virtual logistics for volunteer onboarding and training
Maintain and manage accurate volunteer records in Salesforce and other data sources
Create and update operational materials, manuals, and resources as needed
Ensure clear and consistent communication with volunteers and the Braven team
Provide ongoing support to volunteers
Contribute to Cross-Functional Project Teams (20%)
Serve as a project contributor on Braven’s cross-functional project team(s), working alongside Product, External Affairs, Systems, and regional colleagues to build out deliverables related to volunteer selection, vetting, onboarding, and training
Example project deliverables include:
Communication templates
Volunteer training agendas
Volunteer training attendance trackers
Volunteer vetting progress trackers
Internal process documentation
Other Duties as Assigned (5%)
Requirements
Minimum Requirements
At least 1 year of work experience
Preferred Qualifications
At least 2 years of work experience in volunteer management, program management, human resources, or recruitment
Adapt nimbly, innovate, and make decisions with rigor, grounded in data and lived experience
Get things done through effective planning, prioritization, project/team management, and follow-through
Commitment to continuous learning and improvement and comfortability seeking out, receiving, implementing, and sharing constructive feedback
Strong ability to collaborate effectively and cross-functionally with teammates in a complex and fast-paced environment
Unwavering customer service orientation with the ability to stay committed to finding solutions when challenges arise
Strong communication and facilitation skills with the ability to present ideas in a concise, clear, engaging way, and adapt the approach to meet the needs of a variety of audiences
Natural problem solver at the systems level with the ability to thrive in the gray, while being excited about and able to convert that gray into black and white
Demonstrated commitment to diversity, equity and inclusion
Exemplification of Braven’s core values
Experience that has informed your belief in Braven’s mission and have prepared you to work with, or for, Braven’s student Fellow population
Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.
Work Demands
Ability to work in person in Atlanta (GA), Chicago (IL), Washington (DC), Newark (NJ), or New York City (NYC) at least 3 days per week
Travel 3-4 times per year for team meetings
Some evenings and weekends are required to support programming activities, including around 6-8 Saturdays per year and 3-5 evenings per month
Additional Requirements
Authorized to work in the U.S.
Must be fully vaccinated against COVID-19 and provide proof of such by the date of hire. Individuals may claim exemption from the vaccine requirement for medical or religious reasons.
Application & Interview Process
While the interview process may vary slightly, the general process will be:
Phone screen with Talent Team member
Performance Task
Interview with Hiring Manager
Panel Interview with Key Partners
Reference Checks
Benefits
Compensation and Benefits
The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $44,500-$55,600 in Atlanta, $46,800-$58,500 in Chicago and Washington D.C, and $51,600-$64,400 in Newark,NJ and New York. This is based on a 50-hour work week at an hourly rate. This is a full-time regular, non-exempt, and benefits eligible position where you will be working at 100% capacity. Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the application process.
Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: 
Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
Coverage of 85% of health insurance premium for employee and dependents
12 weeks of paid parental leave
A one-month paid sabbatical after 4 years on staff
Location
We gather in the office at least 3 days per week (on Tuesday, Wednesday and Thursday) and often work remotely 2 days per week (although certain commitments might adjust that from time to time). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, Washington (DC), Newark, or New York City. We believe in the magic, connection, and collaboration that happens when people work together face-to-face and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.
Commitment to Diversity, Equity, and Inclusion 
At Braven, we are committed to attracting, engaging, developing, and retaining a diverse team. Braven operates in the context of our American culture, against the backdrop of systemic racism and oppression of marginalized people since our country’s founding. We are committed to assembling leaders at our organization who have emerged from everywhere, with a particular emphasis on those who share the racial and income backgrounds of our Fellows, and creating an inclusive culture that allows all teammates, of all experiences and identities, to thrive.  
Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.  We encourage talented individuals of all backgrounds to apply.