Dental Office Manager

Riccobene Associates Family Dentistry is looking for a full-time Office Manager for our Southport office!
Are you tired of going to work with no sense of fulfillment, happiness or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.
S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance). Oh did we mention our annual Vegas-them vacation party!
#ChangingLivesOneSmileAtATime
POSITION SUMMARY
The purpose of a Dental Office Manager is to guide all staff in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers excellent service to patients.
This position is responsible for helping guide the office staff & the dental practice team to achievement of productivity and financial and patient satisfaction goals. Through management of front office procedures, schedule management and practices, marketing and promotional programs, team and patient relations, this is a pivotal position that requires organization, positive interactions, excellent interpersonal and influencing skills, and willingness to assist with and/or direct a variety of responsibilities in the dental office.
DUTIES AND RESPONSIBILITIES:
The dental office manager will manage the following duties and provide general supervision of the patient coordinators, dental assistants, dental hygienists, sterilization techs, treatment coordinators and others as assigned. Office Managers are expected to partner with onsite associate dentists to ensure the following:  (Duties include but are not necessarily limited to):
PATIENT/EMPLOYEE SERVICES FUNCTIONS:
Support community marketing events
Front end customer service
Accurate patient registration in the PMS system (practice management system)
Ensures that patient coordinators notify clinicians and affected staff of cancellations and/or scheduling changes in a timely manner.
Backup on-site insurance verification and financial counseling
Accurate time of service (TOS) payment collections
Ensures that dental support staff are scheduled and assigned accordingly
Assign business office tasks to support personnel during their free time to include contacting patients who have not completed dental work that they have been diagnosed as needing.
Ensures quality front desk services are provided.  Supervising the work of the dental patient coordinators – seeing that scheduling is done properly, databases are maintained and that all    patient contacts & demographics are updated.
Requirements
Essential Requirements & Qualifications
  2 or more years of management experience, preferably in a dental or medical setting .
Preferred 3-5 years of Front Office Dental experience
Ability to organize and prioritize work load in order to meet established schedules, timelines or deadlines.
Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging circumstances
o   Displays a pleasant and respectful manner when dealing with  patients and staff
o   Exhibits patience, understanding and consideration for others
Able to work independently toward predetermined outcomes or as a member of a group
Computer proficiency including Microsoft Office Suite and the ability to learn new programs
Ability to professionally present and speak in front of small and large groups
Ability to demonstrate independent thinking and exercise good judgment
Ability to formulate, affect , interpret, and/or implement operating practices
Ability to demonstrate a teamwork approach to job responsibilities
Ability to demonstrate initiative, dependability and promptness
Must perform frequent repetitive work with attention to detail
Must have the ability to be flexible and accept different work assignments with a positive approach
Ability to follow instructions and takes responsibility for own actions
Ability to exercise confidentiality with Patients and patient care
Must listen attentively for clarification to ensure necessary outcomes
Benefits
Competitive salary based on experience
100% paid Teladoc
100% covered short term disability
Health, Medical & Dental Insurance
401k