IT Help Desk Technician (Midland, Tx)

If you have that unique blend of technical know-how and fantastic customer service abilities, we’d love to connect with you! We’re searching for someone to help resolve Service Desk tickets, serve as a technical resource for both our clients and internal team, and support our commitment to delivering exceptional customer service.
The perfect candidate will not only react promptly to client inquiries but also look for proactive ways to enhance the client experience.
Please note, this is an on-site position based in Midland, TX.
Requirements
Your Experience and Qualities Needed:
Critical thinking & troubleshooting skills - puzzle solving
Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
A demonstrated history of pursuing learning objectives independently
The ability to effectively manage client expectations around service delivery
Customer service skills
Goal oriented
An empathetic person who has the ability to understand the perspective of our client’s users
Great communication skills
Additional Certifications and Qualities We’d Love to See:
MS900
AZ900
CompTIA A+
2-4 years of IT Triage / Help Desk experience
Knowledge of infrastructure hardware, networks & firewalls (VLANs, VPNs, VMWare ESXi, DNS Filtering, etc).
High level ticket management
Managed Service Provider (MSP) experience is a huge plus!
Benefits
CTSI offers a rich benefit package including the following:
Health Care Plan (Medical, Dental & Vision)
Flex Spending Account
401k Matching
Life Insurance
Paid Time Off (Vacation, Sick, & 8 Paid Holidays)
Training & Development
Wellness Resources
Financial Training Reimbursement
Cell Phone Reimbursement
Paid Certifications
Performance Based Incentive Program
Family-first mentality. (We believe family comes first. We want you to have a life outside of work & we understand that family time doesn’t just happen on the weekends.)
CTSI provides a fast, energetic work environment for those seeking technology careers. We’re a top technology services provider in the Permian Basin and all of West Texas with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.