Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN NEEDED FOR A CONTRACT TO HIRE POSITION ONSITE IN HARTFORD, CT!
THE DESKTOP SUPPORT TECHNICIAN WILL BE FULL-TIME ONSITE AT A CUSTOMER SITE PERFORMING THE FOLLOWING DUTIES:
* Desktop Technician will provide day to day local\remote. desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
* The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
* Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
* Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
* The ideal candidate should have 2-3 years' experience in Windows Desktop support.
POSITION RESPONSIBILITIES AND FUNCTIONS:
* Experience supporting executive level staff with technology issues.
* Provide first/second level contact and problem resolution for customer issues.
* Work with Third Party Vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop applications.
* Should have basic knowledge of Mac operating system, to support Apple pc users.
* Install, upgrade, support and troubleshoot for printers and computer hardware.
* Performs general preventative maintenance tasks on computers, laptops, printers.
* Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
CANDIDATE REQUESTED MINIMUM QUALIFICATIONS AND SKILLS:
* Bachelor's Degree or equivalent in Computer Science or related field.
* CompTIA A+, Microsoft Certified Professional (MCP) or better.
* Minimum of 18 months years of IT experience.
* Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
* Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
* Proven analytical, troubleshooting, and problem-solving skills.
* Proven ability to multi-task, effectively determine priorities and meet SLA's.
* Excellent communication relationship-building and internal customer service skills
* Adaptable and flexible in a fast-changing industry and work environment.
* Willing to work off-hours and weekends when required for projects or emergency support.
* In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
* Hours 8AM -5PM Mon-Fri (1 hour for lunch)