Project Manager (m/f) International Customer Experience…

Bedrijf: concertare Beratungs- und Dienstleistungsgesellschaft mbH
Type werk: Full-time

We are looking for a project manager in full-time working in international market research projects. About us For more than 20 years, we support our clients with solutions for to win and bind customers with excellent services. Most of our clients are out of the Top 500 and work with us for many years. Our core competences encompass test-based programs that enhance and maximize staff’s performance regarding professionalism, service quality and focus in all touchpoints of a customer Journey. We enable our clients to provide excellent customer experience thus systematically increasing satisfaction, loyalty; repurchase probability and referral rate levels. Conception of projects in the field of market research and customer relationship management Set-up of survey-based projects (especially Mystery Shopping) Controlling of field staff and external   Quality control of the collected data Communication with all stakeholders in the project (suppliers, staff, customer organization) Analysis ...

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