Geplaatst in: Klantenservice/ Call Center in Lissabon | Geplaatst: |
Our client in sunny Lisbon is looking for a Dutch/German speaking Content Moderator for their new client. Their client is the leading destination for short-form mobile video and their mission is to inspire creativity and bring joy. This is one of the most popular social media video app for creating and sharing short lip-sync, comedy and talent videos. Launched in 2017 a Chinese developer, the application (iOS and Android) allows users to create short music and lip-sync videos of 3 to 15 seconds and short looping videos of 3 to 60 seconds. The platform is currently available in over 150 markets across Asia, Europe and America, hitting one billion downloads globally. Please find below the main duties and requirements:
- Reviewing content (videos, image, text and audio) in accordance with the company’s processes and policies;
- Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals;
- Liaising with the company’s internal teams to ensure user and brand safety;
- Able to provide services on a 24/7 shift rotation;
- Disclaimer: please note that these tasks involve extensive exposure to sensitive content, including but not limited to vulgar content, violence, pornography and fake news.
- Fluency in written and spoken Dutch/German and English.
- Customer orientation
- Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
- Teamwork - Passion for teamwork.
- Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
- Communication - Excellent verbal and written communication.
- Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
- Availability - Flexibility - Work in rotary schedule 24/7.
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