Geplaatst in: Klantenservice/ Call Center in Lissabon | Geplaatst: |
Dutch Customer service agent - Lisbon
Answer inbound calls and customer inquiries.
Answering phone inquiries and providing support, customer service issues in a timely and empathetic manner.
To troubleshoot through the use of open questions, support documents, and system training.
To be able to offer recommendations to common problems or frequently asked questions.
Fluency in Dutch(Native);
Good knowledge of English (B2 level);
Typing Speed: 25 words per minute;
Availability to work in rotating shifts;
Good computer skills;
Any kind of previous experience or contact with clients;
Excellent communication skills;
Home Office Requirements:
Internet capacity DSL with min. 16.000 speed
Only fixed cable connection (cable or DSL)
Download: min 8Mbit
Upload: min 2Mbit
Ping to google.com max 70ms
Good router (Fritzbox or similar)
Connected to router via Ethernet cable, no Powerline adapters, in-house Wi-Fi, repeaters