Customer service representative Dutch - Remote

Bedrijf: Cross Border Talents
Type werk: Full-time
Branche: Andere

Dutch Customer service agent - Lisbon

Your Role:
Answer inbound calls and customer inquiries.
Answering phone inquiries and providing support, customer service issues in a timely and empathetic manner.
To troubleshoot through the use of open questions, support documents, and system training.
To be able to offer recommendations to common problems or frequently asked questions.

You Bring:

Fluency in Dutch(Native);
Good knowledge of English (B2 level);
Typing Speed: 25 words per minute;
Availability to work in rotating shifts;
Good computer skills;
Any kind of previous experience or contact with clients;
Excellent communication skills;

Home Office Requirements:
Internet capacity DSL with min. 16.000 speed
Only fixed cable connection (cable or DSL)
Download: min 8Mbit
Upload: min 2Mbit
Ping to max 70ms
Good router (Fritzbox or similar)
Connected to router via Ethernet cable, no Powerline adapters, in-house Wi-Fi, repeaters
Lockable room
Office chair


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