Business Analyst (operations)

Bedrijf: Spoton Connections
Type werk: Full-time
Branche: Informatie Technologie

Our client is a solid international firm that offers a range of customer experience management services to key players in the market and is currently going through a significant period of growth.


·        Communicate with internal colleagues to understand the needs of departments and the organization as a whole;

·        Work with external stakeholders to understand and investigate feedback into the service/function/product provided;

·        Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes;

·        Identify the processes and information technology required to introduce your recommendations;

·        Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;

·        Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;

·        Support the staff and teams in making the recommended changes, including helping to resolve any issues;

·        Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation


·        IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst

·        Knowledge of SQL (Python is a plus), and in data visualization

·        Advanced knowledge of IT office tools (Google Sheets desirable)

·        Business level of English is a must. Business level of Spanish would be considered an advantage

·        Excellent analytical skills and an informed, evidence-based approach

·        Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties

·        Working experience in KPI monitoring

·        Ability to work under pressure on multiple projects within your project timeframes

·        Passion for creating solutions with a positive attitude to change

·        Strong interest in business and business development

·        Good understanding of information technology


·        Full time position ,39h per week.

·        Competitive Salary

·        A permanent presence of coaches who will facilitate your personal and professional development

·        Established career path to grow within the project

·        Bi-weekly, monthly or quarterly contests

·        Employment with the world's largest provider of contact center services

·        Excellent work environment, great colleagues, social arrangements and personal development

·        Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated


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