Diagnostics Engagement and Planning Specialist

Job Title: Diagnostics Engagement and Planning Specialist

Function: Customer

Location: Field Based

Contract type: Fixed term until 31st March 2025

Job ref: 833

Salary: £37,060 potential to rise to £43,600 of over 3 years

Closing Date: 17 May 2024

NHS Supply Chain currently has an opportunity for a Diagnostics Engagement and Planning Specialist to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

The role is key in developing relationships with stakeholders across the NHS to gain insights and early visibility of projects that provide new opportunities for sales and cost-effective procurement that deliver savings through aggregation and increased efficiency. Integral to the role is the requirement to work with internal stakeholders within the various categories in the Diagnostic part of the Commercial directorate to aid pipeline development and contribute to the delivery of savings by accurately forecasting NHS requirements.

Every day you will … 

General Account Management (Engagement)
Diagnostic Customer Champion
Expert Relationship Management
Drive compliance through Diagnostic Frameworks & optimise use of our initiatives to ensure cost effective procurement.
Provide valuable insight from customers to the wider Diagnostic Team in Commercial through reporting mechanisms.
Linking in with wider SCCL Customer Engagement Team
Escalation points in respect procurement of all capital equipment and associated services
Issue resolution
Broker/facilitate new contacts as required by business.
Develop regional plan to ensure development of region and delivery of strategy. 

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 
27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
Generous pension scheme (with us contributing 12% when you contribute 6%)
Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
2 days of paid volunteering leave allowing you to give back to your community. 
Access to many discounts from the Blue Light Card to NHS Discounts. 

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Able to work on own initiative.
Computer Skills – have knowledge of office software packages.
Senior Stakeholder Management
Good Planning and Organizing Skills
Policy and procedures - Promotes timely and compliant use of NHSSC frameworks and offers.
Experience of Customer relationship management
Knowledge of or have worked within the NHS
Experience of delivery to sales targets desirable but not essential
Experience of having filled a field-based role desirable but not essential
You must have a car license and own a car.  

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at  

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at  who will be happy to help you with alternative ways to apply