Geplaatst in: Techniek in Noord-West Engeland | Geplaatst: |
Role: 1st Line Technician
Location: Northwich area
Salary: up to £28,000 DOE
We are currently looking to recruit a 1st Line Technician to join our clients busy service desk in an MSP environment.
The successful candidate will be responsible for providing technical assistance to clients face-to-face and via remote networking.
Responsibilities:
Provide 1st Line IT Support to a variety of industries
Occasional on-site support
Diagnose hardware and software issues
Work within SLA's
Provide a high level of support
Manage and resolve tickets efficiently
Setting up new users' accounts and profiles and dealing with password issues
Provide or update documentation to help with processes
Prioritising and managing many open cases at one timeTechnical and personal requirements:
Office 365 Administration
Knowledge of basic networking inc protocols
Antivirus / Security platforms
Windows Operating Systems and Server support
Virtualisation - Citrix, VMWare or Hyper-V
Excellent diagnostic and problem solving skills
Good communication skills
Ability to work well in a team
Ability to provide step-by-step technical help and adviceBenefits:
Company van provided
Fuel card / mileage covered
Free parking on site
28 days annual leave
Collaborative team environment
Great pension schemeIf this role is of interest to you, please apply for immediate consideration and interview.
Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, Service Desk Analyst
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
