Customer Service Advisor

Purple Rocket Recruitment is working with a fantastic company based in Nuneaton who is looking for a Customer Service Advisor. 

The client is all about about making their customers happy. It's all about having a great conversation with their customers, either when taking an order or dealing with any issues they're having during the order process or after delivery.  They are open 7 days a week, usually from from 8am to 6pm so you'll need to be free to work different shifts and weekends on a rota, and you'll live within a commutable distance to their offices in Nuneaton where you'll be based Monday to Friday. You're free to work from home when you're rota'd to work a weekend.

So what does the Customer Service Role involve?
Liaise effectively with all other departments within the company
Proactively improve the overall customer experience
Help customers via the phone, email or live chat, always ensuring that you're keeping other departments in the loop
Informing customers of any product delays, handling queries and offering solutions
Dealing with delivery failures and offering customers immediate solutions and advice
Work closely with the delivery team ensuring that you are offering solutions within set guidelines - understanding the logistics challenges presented and how this might affect the company and the customer
Resolve all customer questions and queries within set SLA's.
Ensure that you always have excellent product knowledge - visit our Shacks as many times as you can!
Take the initiative to deliver beyond the expectations set for your role, always striving to go above and beyond for the customer and your team. What the client expects from you to fulfill the Customer Service Advisor Role;
Previous experience working in a customer service role or call centre, working in a fast-paced busy team in an office environment
Excellent listening, verbal, and written communication skills with a calm and patient approach
The ability to problem solve and think on your feet
Willing to go the extra mile (and then some) for every single customer
A team player
Good Microsoft Office skills
CRM knowledge and experience useful, full training will be given Benefits; 
25 days. Increasing by 1 day each year for 3 years so max 28. Plus, bank holidays.
Staff discount 45%
Friends and Family discount 15%
EAP programme through The Retail Trust
Cycle to Work scheme
Medicash – healthcare cash plan
Death in Service – 4x annual salary
Westfield discount card
15% off Bloom and Wild
Half day Xmas shopping day plus a voucher
Refer a friend bonus If you feel you have what it takes to be part of this great team, please apply or get in touch for more information