Geplaatst in: Klantenservice/ Call Center in Sheffield | Geplaatst: |
Job Title: Telephone Negotiator
Location: Sheffield
Salary: £11.44 per hour
Job Type: Permanent
Working hours: 9am to 5pm, Monday to Friday. (30 min unpaid lunch break).
Our client is seeking a highly motivated and skilled Telephone Negotiator to join the team. As a Telephone Negotiator, you will be responsible for handling outbound calls to manage customer accounts and ensure timely payments.
Key Responsibilities:
- Utilise persuasive and effective communication techniques to reach resolutions
- Resolve payment disputes and maintain positive customer relationships
- Monitor credit limits and provide insights on credit control to our accounts team
- Accurately post customer payment details into different systems
- Utilise Waste Logics System (training provided, experience advantageous)
Requirements:
- Strong communication and negotiation skills
- Attention to detail and ability to prioritise tasks
- Proficient in financial software and Microsoft Excel
- Previous experience in customer service or negotiation roles is a plus
- Comfortable working to targets
- Problem-solving abilities
If you are a proactive individual with excellent communication skills and a passion for customer service, we encourage you to apply now by submitting your CV.
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