Client Support Manager

Job Description
Brightspeed is looking for a Client Support Manager to join our Team! The Client Support Manager plays a pivotal role in supporting our value-added reseller accounts (VAR). In this fast-paced environment you will navigate between pre-sale and post-sales activities, ensuring exceptional support, and contributing to the growth and retention of the client account. The CSM will act as a single point of contact to clients, fostering client satisfaction and strengthening our brand through effective communications and accountability.
As A Client Support Manager, Your Responsibilities Will Include:
Day to day management of assigned accounts not limited to generating sales requests, order tracking and research.
Conduct regularly scheduled customer billing reviews (BR) and touchpoints improving customer satisfaction (CSAT) and net promotor score (NPS)
Financial accountability by focused efforts to improve and control aging (AR), churn and adjustments.
Provide customer training on systems and tools – as needed.
Travel for customer presentation or meetings, internal team meetings, special events – as requested.
Ad Hoc support as required.
Partner with internal departments to drive process improvements contributing to overall client experience.
May perform other duties as assigned.“The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required.”