Geplaatst in: Klantenservice/ Call Center in Zuid-oost Engeland | Geplaatst: |
Are you customer focused? Are you a great communicator? Do you love speaking with people on the phone?
If you answered yes to the above then we have a client with a fantastic opportunity to be an essential part of a team working.
The Role:
As a call handler/customer service operative you will be assisting residents with their issues, answering calls and booking appointments for our operatives to visit their properties and undertake works (plumbing/electrical faults etc..)
This will include:
* Answering incoming calls from residents with regards to repair issues
* Understanding and diagnosing repair requests
* Managing incoming repairs inbox and allocating repair works appropriately
* Scheduling work for operatives to attend properties and undertake works
About You:
* Solid customer service background
* Excellent communications skills, able to liaise effectively at all levels
* Able to build solid working relationships with customers and contractors
* Excellent organisation skills
* Good attention to detail
* A positive "can do attitude"
* Able to work in a fast paced and often pressurised environment
* Computer literate, a good knowledge of Microsoft applications
Monday to Friday: Full Time 08.30-5pm