Customer Service Representative

Overview:

Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CeMAP

* Based in Epsom

* Up to £25,000 + discretionary bonus

* 23 days holiday a year rising to 27 days + bank holidays

* Hybrid role after training

* Professional Study Support

* Free Parking

Job specification:

* Dealing with telephone calls and responding efficiently to enquiries

* Issuing relevant literature, illustrations and application forms to customers

* Proactively following up enquiries with a view to converting these into applications

* Responding to requests for progress updates from customers

* Producing regular ad-hoc management information reports

* Conducting account transactions for new and existing customers

Person specification:

* Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)

* Previous customer service

* Previous experience of handling incoming telephone calls

* A background in financial services, banking, insurance or similar would be an advantage

* Strong administrative and organisational ability and a keen attention to detail

* Confident, clear and professional telephone manner

Additional Information:

- Based in Epsom

- Up to £25,000 + discretionary bonus

- Hybrid role after training

- Pension Scheme

- BUPA Membership

- Professional Study Support

- 23 days holiday a year rising to 27 days + bank holidays

- Free Parking

- Social Events

- Staff monthly draw

- Perkbox

- Life assurance

- Income protection

- Season ticket loan

- Buy and sell holiday