Laundry Service Operative

Job Title: Laundry Service Operative

Location: Swaythling Laundry

Salary: £23,500 per annum

Hours: 40 hours per week

Job Description:

Swaythling Laundry is seeking a dedicated and dynamic Laundry Service Operative to oversee and manage our daily laundry operations. This role is essential in ensuring that we deliver top-quality service to our clients while also expanding our commercial reach and maintaining a strong online presence.

Key Responsibilities:

1.

Laundry Operations:

* Manage daily laundry activities, including washing, drying, ironing, and folding clients' laundry.

* Ensure all laundry services are performed to the highest standards and meet client expectations.

2.

Customer Service:

* Handle client transactions, including taking payments and producing invoices.

* Provide exceptional customer service, addressing any client concerns or inquiries promptly.

3.

Logistics:

* Organize and manage the pickup and delivery of laundry items to and from clients' locations.

* Ensure timely and accurate delivery schedules are maintained.

4.

Sales and Marketing:

* Drive sales by promoting our services to potential clients.

* Develop and execute strategies to secure new commercial contracts, with a 10% commission on each new contract secured.

* Manage our advertising strategy and maintain an active presence on social media platforms, including regular updates and posts on Facebook.

5.

Administration:

* Maintain accurate records of all transactions and client interactions.

* Prepare and submit reports as required by management.

Qualifications and Skills:

* Previous experience in a laundry or similar service industry is preferred.

* Strong organizational skills and attention to detail.

* Excellent customer service and communication skills.

* Ability to manage time effectively and multitask in a fast-paced environment.

* Basic understanding of sales and marketing principles.

* Proficient with social media platforms, particularly Facebook.

* Valid driver's license for handling pickups and deliveries.

What We Offer:

* Competitive salary of £23,500 per annum.

* Opportunity to earn additional income through a 10% commission on new commercial contracts.

* A supportive and friendly work environment.

If you are a motivated individual with a passion for providing excellent service we would love to hear from you. Apply today to join the Swaythling Laundry team