Customer Success Manager

Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products. 
Backed by top investors, Duro is a forward-thinking group of innovators where collaboration and open communication are the norm. We're all about advancing boundaries, learning from each other, and making a real impact on the future. We’re headquartered in Los Angeles and are looking to grow our team with a Customer Success Manager. So, if you're technical and love helping customers be successful, then Duro is your next stop.
What You’ll Do
Drive and promote account growth, user engagement, retention, and success for customers by owning and partnering with sales, product, and engineering teams.
Handle technical questions and objections, providing solutions and workarounds to address customer needs and teach customers how to maximize the platform’s value.
Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve.
Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Duro’s solution.
Serve as the “voice of the customer” and provide feedback to product and engineering teams on how we can better serve our customers.
Requirements
5+ years of experience in a consultative customer facing role (account management, customer success management, sales engineer, etc.), preferably in a startup environment.
Prior experience working with PLM, CAD, PDM, and/or ERP systems, including expertise in software integration.
Demonstrated success in driving customer satisfaction, retention, and expansion.
Ability to build rapport and establish trust with customers.
Analytical mindset and ability to interpret customer data to drive insights and action.
Passion for technology, innovation, and delivering exceptional customer experiences.
Benefits
Working at a high-growth VC-backed startup where work-life balance is important
Flexible working location: we’re a hybrid team, so you have the option to work from home and/or work out of our office in Los Angeles or New York
Competitive compensation package
Covered Medical, Dental, and Vision benefits
401K program
Unlimited PTO
If you are a talented and experienced CSM who is looking to join a fast-growing startup, we encourage you to apply!