Solutions Architect, Ecosystems Team

Job Description
We are seeking an experienced Solutions Architect to join our team. You will be responsible for bridging the gap between our engineering team and our first customers. You will help understand customer needs, translate technical requirements, and ensure that our solutions exceed customer expectations. You will drive implementation projects for our open source solutions and work with our TBD ecosystem to understand participants’ architectures. We expect you to come in and learn quickly and be willing to operate as an individual contributor, but have the experience and capabilities to eventually start to build and lead a team.
You will report to the Head of Ecosystems at TBD.
Key Responsibilities
Serve as the primary technical point of contact for our first customers, providing expert guidance and support throughout the initial engagement and implementation process
Collaborate with the engineering team to understand product capabilities and limitations, and communicate these effectively to customers
Work closely with customers to understand their business needs and technical requirements, and translate these into actionable engineering tasks
Lead the development of custom solutions and integrations to meet customer needs, working hands-on with the engineering team to ensure successful delivery
Provide technical training and support to customers, ensuring they are able to effectively use and benefit from our solutions
Gather customer feedback and work with the engineering team to continuously improve our products and services
Understand technical architectures commonly used in payment companies and be able to design scalable and secure solutions
Lead SDK implementations and provide guidance on best practices for using Rust, Swift, Kotlin, and Go in payment applications
Manage the end-to-end project lifecycle of implementation projects, from planning and execution to delivery and post-launch support
Make use of emerging tech such as generative AI to speed up implementations and proof of concepts with customer systems and SDKs