Assistant Manager - Hospitality - #163 - Evenings/Overnight

Bedrijf: Sheetz
Type werk: Full-time

ASSISTANT MANAGER - HOSPITALITY - #163 - EVENINGS/OVERNIGHT
IF YOU ARE A CURRENT EMPLOYEE, CLICK HERE TO APPLY [
LOCATION:Sheetz Stores #00163 - 17803 VENTURE DRIVE HAGERSTOWN, MD
STARTING RATE OF PAY: $18.50
FULL OR PART TIME: Full Time
SHIFT NEEDED: Evenings/Overnight
PRIMARY PURPOSE OF THIS POSITION:
Profitably lead the day-to-day operations of the store in the absence of the Store Manager.
Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.
SCHEDULE
* Friday - Off
* Saturday - Off
* Sunday - 7am - 4:30pm
* Monday - 4pm - 1:30am
* Tuesday - 4pm - 1:30am
* Wednesday - 4pm - 1:30am
* Thursday - 4pm - 1:30am
ESSENTIAL FUNCTIONS: (OTHER DUTIES MAY BE ASSIGNED)
* Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.
* Provide input into the scheduling of staff.
* Resolve customer complaints and concerns in a timely manner.
* Ensure compliance with applicable policies, procedures and programs.
* Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.
* Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.
* Ensure the completion of end of day tasks.
* Oversee the proper placement, pricing and stocking of merchandise in the store.
* Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.
REQUIREMENTS: _(Equivalent combinations of education, licenses, certifications and/or experience may be considered)_
EDUCATION
* High School Diploma or GED required.
* Two-year degree in a business related field preferred.
* Successful completion of certification testing as needed.
EXPERIENCE
* One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.
LICENSES/CERTIFICATIONS
* ServeSafe
* Any other legally required certification

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