Operations Analyst Senior

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
General Equivalency Diploma Travel Percentage :
5 - 10%
Job Description
Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
Business Integration is an integral part of the Worldpay Global Disputes Team.  We are the eyes, ears, and voice for the Operational Teams.  Managing our complex Dispute Platforms and their associated initiatives, resolving and implementing effective solutions to issues and generally making sure that the Teams are ready to support both our internal and external customers, delivering the high level of service expected from Worldpay.
You will be joining a friendly, highly motivated, driven team who strive to exceed daily. 
What you will be doing
You will be responsible for a combination of Project/Change and Defect/Incident Management responsibilities, supporting the multiplex of Dispute Platforms and their associated teams, whether that be Operational, Development and/or Product, or wider.
Responsibilities are varied, they will include:
Support Business Integration Leader and colleagues with all major change delivery projects, conversions and system implementations for Global Disputes. 
Co-ordinate and drive ongoing projects in terms of working with key stakeholders and partners. Lead key project meetings and ensure necessary governance and cadence.  
Develop business requirements and working with partners and team to create solutions to successfully deliver change initiatives.  
Review project intakes and demand requests affecting Global Disputes working closely with Operational Readiness
Undertake full User Acceptance Testing, First Occurrence Validation and Live Proving and take responsibility for business sign-off.  
Undertake / co-ordinate Impact Assessments in terms of operational, systems, resource and customers.  
Support business check-out and software code drop installations – 24/7 requirement. 
Support Global Disputes operations through live implementation working closely with key staff and operational management.
Work with development teams on feature and user story definitions, participate in sprint demos/walk-throughs. 
Support content creation and updates for operational SOP’s /document changes to existing processes 
Defect management/classification/prioritisation
Research and resolve user problems as well as issues and problems with software systems, production processing and production environments.
Co-ordinate internal and external communications with business partners  
Subject matter support for Ops leadership and teams
What you bring:
Strong passion for service delivery and one team ethic, demonstrated through a flexible attitude to accomplishing our goals.
A delivery focused approach, which can adapt to a changing landscape and requirements.
The ability to act, think and understand quickly, bolstered by a proactive perspective to meeting individual and team objectives.
Ability to support platform releases late evening/early mornings/weekends.
Excellent communication skills, both verbally and in writing
Ability to establish and maintain effective working relationships, both internal and where needed external.
Added bonus if you have:
Strong dispute experience
Prior Operation Analyst experience
What we offer you
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry.
Time to support charities and give back in your community.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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