Publisert i: Kundeservice/Call Centre i Sofia | Posted: |
Technical Support Agent with German/Italian/French/Portuguese
Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.
Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.
Description of the Role
What you will do:
• Use of the CRM tool;
• Pre-sales and post-sales support;
• Shipping and returns procedure inquiries;
• Tax and payment terms inquiries;
• Product use, technical and warranty support;
• Order status and tracking inquiries;
• Order entry and follow up on our internal order management system;
• Submitting special price/volume requests;
• Work with channel sales teams
• Excellent primary language skills (min. B2) and good English language skills (min. B1/B2);
• Good communication and soft skills;
• Attention to detail and ability to multitask;
• Strong PC and/or Mac technical skills (hardware, software, and operating systems);
• Knowledge of the storage and memory market would be preferred
The candidates must have some EU citizenship or to have the right to work full-time in Bulgaria.
Some of the benefits include:
• We offer competitive salary;
• Regular working hours;
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
• Rewards and recognition programs;
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
• Career opportunities;
• Great office location;
• Team building activities
Standard Monday to Friday working hours in most of the roles!
- 3 000 - 5 000 BGN/Month