German Speaking Technical Support Advisor (remote!)

Firma: SpotOn Connections
Jobbtype: Full-time
Salary notes: Competitive
Industri: Information Technology

We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
Responsibilities:

  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation

 
Requirements:

  • Native level of German and C1 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail

 
On offer:

  • Full-time (39 hours/week)
  • Remote option!
  • Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)
  • Competitive salary
  • Continuous training and development program
  • Start-up project!
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
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