Resident Services Associate

Introduction

This is a role which will allow someone to set the standard for how the resident experience is delivered across our pipeline of Build to Rent homes and communities.

If you're looking to step up your career Dandara Living is the perfect professional home, working for us you will have the chance put your expertise into action on landmark projects, and work on a game?changing team, you’ll also make long?lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

Working Pattern - Working 8 hour shifts over 7 days equivalent to 40 hours per week. 

A full job description is available as a download on the right hand side of this page. 

What you will do

As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected
Supporting the Senior Resident Services Associate/Assistant Manager/ Customer Experience Manage in the duties of the Resident Services Team.
Ensuring applicants provide all company and legally required paperwork including Right to Rent and KYC Identification prior to move in
Dealing with incoming and outgoing post and parcels
Dealing with resident and guest enquiries
Booking and managing of resident amenity spaces
Conduct move- in appointments, inventories, and meter readings
Compiling of inventories
Carrying out mid term inspections
Carrying out move out inspections
Logging maintenance issues
Issuing of keys on move in and key replacements
Keeping the resident amenity spaces tidy and presentable
Dealing with vehicle parking and keeping accurate records
Deal with noise complaints and escalating where appropriate
Updating site wide communications / residents’ portal as required
Assisting on open days and residential events
Carry security walks as and when required
Cover another shift pattern with the team as and when required
Updating inventory feedback and actioning any point raised

What you will have

Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems
Demonstrable understanding of H&S requirements on site
ARLA, IRPM or COSHH would be desirable, but training will be provided

What we will offer you:

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

£25,200 per annum
33 days holiday (inclusive of bank holidays)
£competitive annual bonus (discretionary)
Up to 5% pension scheme (salary sacrifice scheme)
2x salary life assurance (paid option to increase to x4)  

Important note:

No agency applications will be considered for this role.  Any CVs received will be considered a free gift