Internal Sales Support

Knauf UK & Ireland are a market-leading manufacturer of lightweight building materials for the construction industry. We are part of the Knauf Group, the world’s largest producer of gypsum-based products for the construction industry.

We are currently recruiting for Internal Sales Support Executives to join our sales team. This role can be based at our Sittingbourne plant in Kent or in Immingham, Lincolnshire. The applicant can also be fully remote, dependent on experience.

In a nutshell...

As an Internal Sales Support Executive at Knauf, you will be accountable for the support, administration, and coordination of sales activities across the Gypsum UK business. Within this role, you will provide a key sales support role and will provide administrative tasks for field-based sales agents within an area / regional specific relationship. The role will enable you to become a conduit, for the flow of customer and project information across all areas of the Knauf UK business and will ensure an efficient and effective approach to sales conversion.

Responsibilities will include:

* Researching, updating and communicating project activity, ensuring stage gates, minimum data standards and KPI’s are all met.

* You will be responsible for a high level of team coordination, at a customer and project level and will need to ensure all members of the sales process, are kept up to date and notified of all opportunities.

* The role will include back-office functions such as; supporting the provision of quotations and pricing/marketing materials, updating of CRM systems, coordination of project and customer activity as well as supporting the complete customer service lifecycle, to ensure a high standard of customer service is always provided to colleagues and customers.

* You will support the sales leadership team through business reporting and the coordination of activities and information across our CRM platform.

* Administration of sales data and customer information to meet KPI’s and objectives.

* Liaising with third party data agencies to ensure up to date project and customer information is researched and coordinated effectively in an on time in full manner.

* Training and in lifecycle support for Knauf digital platforms, for sales team members and customers

* Supporting the development and delivery of the Knauf UK & Ireland sales strategy

* Providing voice of the customer feedback to management, to ensure our focus on customer service.

Requirements:

* Experience in a business administration / sales support role, ideally operating within a CRM system.

* You will be able to demonstrate competence in the understanding of project led sales strategies.

* You will have strong communication and coordination skills as well as good IT skills and be able to demonstrate skill across Microsoft Office (mainly Excel), MS Teams, Outlook, etc

* You will have a strong analytical mindset with the ability to research and analysis data, to support and develop sales opportunities.

Interested? Click Apply! We are committed to acknowledging applications within 5 working days.

Knauf Employee Benefits include:

* A competitive annual salary

* Three paid days leave for community, charitable, or voluntary commitments.
7% employer pension contribution.
Cashplan Healthcare.

* Income Protection.

* Reward & Benefits platform, including; retailer discounts, eyecare vouchers, gym membership discounts, etc!

* Access to Employee Assistance Program (legal or medical advice).

* Life Assurance (4 x your basic salary).

* A counsellor and life coach offered to all our employee’s free of charge.

* Cycle to Work Scheme and Tech Scheme

Knauf UK & Ireland is an equal opportunities employer. We are committed to equality of opportunity for all and welcome applications from all individuals regardless of; age, disability, race, gender reassignment and identity, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, or sexual orientation