Publisert i: Logistikk i Basildon | Posted: |
Dealing with all aspects of Multi Modal forwarding function within the department and providing support to other branches, being an effective contributor.
Business
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To deal with all aspects of International and Domestic freight movements in support of the Operations team
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To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery times.
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To create customs declarations in line with HMRC and current legislation ensuring compliance in the process
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To ensure COD payments are collected prior to movement/delivery of goods.
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To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status.
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Providing lead information to other offices in the UK where relevant
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To perform any other duties not defined in the job description as reasonably requested / expected by the Company
Customer Service
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Liaising with customers both on the telephone and potentially face-to-face about collections/deliveries of International Freight movements
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To ensure “Best in Class” customer service is always delivered.
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Liaising with the customer to determine other opportunities for new lanes/activity.
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Listening to customers if they have issues and either handling the problem effectively, or escalating if required and ensuring all issues are followed up.
Technical
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Minimum of 1 years’ experience in a Multi-Modal position with current hands-on experience.
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Educated to GCSE standard (minimum of 5)
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Ability and confidence to deal with difficult customers if the need arises.
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Ability to consistently meet deadlines in a timely manner.
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Business
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IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)
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Commercial awareness is essential in this role.
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Knowledge of EDI Operating System would be an advantage.
Personal Attributes:
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Solid communication skills, demonstrable customer experience, results driven, a positive outlook and self-motivated.
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Level of Authority
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Operational
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Effective Time Management skills
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Effective organisational skills with significant focus on attention to detail
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Ability to effectively communicate at all levels both internally and with clients