Business Support Manager

Job Specification: Business Support Manager

Location: Head Office, Manchester City Centre

Reporting Line: Chief Operating Officer

JOB OVERVIEW

The Business Support Manager will play a pivotal role in supporting all brands within the group, working autonomously to drive operational efficiency and functionality improvements. This role requires exceptional organisational skills, attention to detail, and the ability to lead projects effectively.

KEY RESPONSIBILITIES

HR Administration:

Coordinate onboarding for all new employees. To include preparation of offer letters and all onboarding documentation.

Coordinate HR administrative tasks and employee onboarding, including IT setup, insurance enrolment, security protocols, and annual leave entitlements.

Set up new employees on the HR system.

Conduct exit interviews and manage offboarding procedures, including IT system access removal and insurance adjustments.

Organise and schedule induction training dates and coordinate accommodation and expenses.

Ensure completion and filing of all necessary paperwork for new hires to maintain compliance and facilitate a smooth onboarding experience.

Office Management:

Maintain operational efficiency and functionality at head office:

Ensure all necessary resources, systems, and personnel are in place to support smooth administrative operations.

Coordinate the HQ diary to ensure appropriate staffing levels.

Schedule and coordinate meetings, including arranging food and beverages.

Work with SLT, Regional Directors, Head Office Teams, Finance, and Payroll teams to ensure smooth operations.

Collaborate on projects related to process improvement, policy development, and legislative compliance.

Facilities and Equipment Management:

Ensure all branches have necessary facilities and equipment.

Coordinate with internal stakeholders to address any facility or equipment issues.

Manage stock and merchandise for branches.

Health and Safety Oversight:

Oversee and revise health and safety protocols and regulations across all branches and departments.

Conduct regular assessments to identify and address potential hazards.

Provide necessary training to staff to maintain compliance with health and safety laws.

Ensure a safe working environment for all employees.

Liaison with External Providers:

Manage the relationship and support from external providers such as Blue Saffron IT, Access CRM, Access Screening, and Cloud Call regarding any issues or needs.

Coordinate with external providers to address deficiencies and improve productivity.

Log tickets and follow up on resolutions, communicating to the teams in Branch.

Project Work:

Lead specific projects related to HR system improvement, process enhancement, and policy development.

Identify opportunities for continuous improvement and implement changes as needed, collaborating and communicating with all stakeholders.

Manage the implementation of a new HR system to track performance reviews, probation reviews, etc., and ensure the system is operational and meets the needs of the organisation.

Manage the system for efficiency and effectiveness.

ATTRIBUTES AND EXPERIENCE REQUIREMENT

* Demonstrable experience in a similar role

* Strong project management skills with the ability to lead and execute multiple projects simultaneously.

* Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.

* Knowledge of HR systems and processes.

* Understanding of health and safety regulations.

* Proficiency in Microsoft Office Suite and HR management software.

* Ability to work autonomously and take initiative.

* Strong organisational and problem-solving skills.

* Commitment to continuous improvement and excellence