Publisert i: Ingeniørarbeid i Reading | Posted: |
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.
As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals.
To be considered for the Problem manager position, you will need experience of :
An IT service desk.
3rd Line support
Problem/incident Management
Managing a team of 5 or more people
Desktop, Networking, Server experience.
ITIL V4 or v3
Benefits include:
Base up to £47k
Bonus - paid Quarterly
Flexible hours
Remote working (2 days)
And much more
