Service Writer - Roadrunner Harley-Davidson

At RumbleOn, the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!
Roadrunner Harley-Davidson, a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you!
Responsibilities
Schedule appointments for repair, maintenance, recall work
Greet customers, inspect their motorcycles, and answer questions
Document problems with Motorcycles and clearly describe them on the Repair Order
Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
Advise customers on necessary/suggested services and cost
Offer additional services and products, including special promotions
Review Repair Orders in progress to ensure quality and timeliness
Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
Communicate any changes in timeline, repairs, or cost to the customer
Upon completion of work, review the work order with the customer
Maintain current technical qualifications by completing all training programs assigned by the Service Manager
Other duties as assigned
Requirements
1+ years of Powersports, Harley-Davidson, or Automotive Dealership service experience
1+ years Commission Based customer-facing sales experience (preferred)
Excellent customer service, verbal and written communication skills
A positive attitude, good work ethic, and professional appearance
Pleasant, energetic, conscientious, and dependable personality
Ability to multi-task in a fast-paced environment
Valid driver's license and a good driving record
Motorcycle Endorsement preferred
Must pass a pre-employment background check, MVR, and drug screen
Benefits
What RumbleOn/Roadrunner Harley-Davidson Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
Life and disability insurance
Generous Vacation/PTO Plan
Employee discounts on purchases
Dedicated leadership team who supports and cares for employees
The opportunity for growth and a solid long term career...we promote from within!!
Generous training pay and commissions after 60 days
And more…
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·
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