Account Management Coordinator - Roselle, IL

Description/Job Summary
About Signode:
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.
We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.
Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company.
Benefits:
Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary:
$22.00-$31.09
Summary:
The Service Scheduler is responsible for planning and scheduling of our Field Service Technicians for installations, repairs and maintenance work by working with customers and aligning service based on available hours, location, travel times and skillset of the individual technicians. In addition, this position will be expected to identify opportunities for additional leads and upselling of a broad range of other service products.
Essential functions of role:
Manage order intake and coordination of customer inquiries for service calls by phone, fax and email
Answer customer inquiries to provide scheduling to customers who require technical service
Review the customer machine information in system, review the service tech schedules, coordinate time for service
Maintain job cases and scheduling system
Maintain service management system and create invoices. Manage invoice corrections and rebills.
Send quotes, order confirmations and invoices to customers.
Assist Regional Service Managers in scheduling and closing out open orders and with annual inventories for the Field Service Technicians.
Determine and communicate possible opportunities for additional products and services based on customer needs
Work with other departments as needed, such as Customer Service, Engineering, etc.
Assist the back office with:invoicing of customer service calls and maintenance contracts
the processing of combined service and spare parts inquiries from end customers and service techs on the preparation of offers
Coordination of technical issues, support with spare parts identification, general telephone support between customers, service technicians and the Technical teams
Other related administrative activities in the department
Deliver consistent and professional customer service internally and externally
Other duties as assigned.
Position qualifications:
Education:High School diploma or equivalent required
Experience/abilities:Minimum of 3 years of customer service or dispatching experience
Scheduling/dispatching experience preferred
Strong verbal and written communication skills
Must possess account management skills with the ability to upsell and a passion for customer service
Must be adaptable and able to manage ambiguity
Able to problem solve, manage and provide customer solutions
Able to organize and manage their workload
Strong decision maker, able to manage their desk and think on feet
Must be collaborative and willing to be a team player
Computer skillsProficient in MS Office (Excel, PowerPoint, and Word)
Experience with CRM a plus
Experience with ERP systems (particularly D365 or Navision) a plus
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.