Customer Support Specialist - Slovenian and German Speaker

Rodzaj pracy: Pełny etat
Zarobek:
1 000 - 1 800 EUR/Za rok
Dział: Inne

Cross Border Talents is looking for Slovenian Native Speakers with at least C1 level in German for the position of Customer Support Specialist to work in Leipzig - Germany!

 

Our client is the expert in best quality customer experience. They are experts in building and maintaining personalized relationships between a brand and their customers. Our cliente offers its clients multilingual solutions in more than 28 languages. Our competences are incoming calls, outgoing calls, email/fax/letter correspondence, live chat as well as social media monitoring.

Requirements:

  • Native Level of Slovenian
  • C1 Level of German
  • English level B2
  • Demonstrate ability to handle and resolve complaints according to client policies;
  • Working with Others - Ability to portray professionalism and work well in a team environment



    Responsibilities:
    • Respond and record consumer enquiries/questions raised through free phone lines for customers.
    • Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
    • Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
    • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
    • To troubleshoot through the use of open questions, support documents and system training.
    • Be able to offer recommendations to common problems or freque

 

Offer

  • Competitive salary
  • Performance bonus
  • Booking and pay for your travel tickets (train or bus)
  • Up to two week’s accommodation in a AirBnB close to the premises provided by the company.
  • Help you in order to find an apartment to stay either alone or share one with a colleague.
  • 20 vacation days (4 weeks vacation per year)
  • Training Programm

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