Dodane na: Inne w Chicago | Ostatnio zaktualizowany: |
Job Description
About Digital Technology:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
Team:
ServiceNow Platform Administration team is a team of talented and energetic individuals. The team works closely with application developers, product owners, and project managers to maintain ServiceNow internal instances. The team focuses on Automation to reduce manual efforts. We also work closely with engineering development to introduce Innovative platform solutions for complex business problems.
Please Note: “This position requires Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Minimum Three years on Green card OR US Citizen will be required for this role.”
What you get to do in this role:
Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
Assists in the maintenance and administration of user profiles including groups and role management
Develops procedures and scripts for monitoring and automation of manual processes
Engage with product engineering and support teams to troubleshoot issues and any planned activities
Follow ITSM processes for Incident, Request and Change management process
Maintain system documentation for configuration and troubleshooting of known issues
Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
Come up with best practices for Admin operations and enhancements based on lessons learned
Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
Co-ordinates and executes Go-Live activities
Follows SOX controls and helps collect data for periodic review
Support requirement during off hours and weekend support, when required
